When I initially started looking for a chalet, for Christmas in March/ April last year, I had no idea what I was looking for, where we wanted to go or even how many people. At the time it was 19. I had spoken to a couple of other agencies but they all had the same chalets for varying prices. I then spoke to you and you went that extra mile. You actually wanted to know about the group and what sort of ski holiday we were looking for.
Did we want to be secluded or close to a town. Would we be going out at night or staying in. And what was our ski experience etc etc, right down to the Christmas Tree. Well half could ski and half had never done it before. The effort you put into finding chalets for me to put to the group was second to none. Then when the numbers started changing you said it wasn’t a problem and you started again. Finally it was the definate 15, 14 adults and 3 year old Harper. I created our fb group and sent through all the chalets you sent me. When we finally agreed on that chalet, I was so relieved because we were now into June I think it was, and the larger sole occupancy properties were going fast. When you told me it was no longer available. I felt sick. But, within half an hour you had pulled out all your resources and found the perfect chalet.
How you found it I have no idea. We booked it there and then and Roz I couldn’t stop smiling. We were so relieved and soo excited. I couldn’t thank you enough to be honest. This was something I had dreamed about doing at Christmas for as long as I can remember. But your service didn’t end there. You handled everything. You even got us local flights so we didn’t have to travel up to London airports. You sorted all of our travel arrangements, you checked us in on the flights and sent through the boarding passes for both ways. You liased with the chalet owners to make sure we were met at the airport and made sure we had a Christmas tree when we arrived. The list is endless. Your patience and professional manner with our constant changes and questions was exceptional.
Nothing was too much trouble for you. Even down to you sending an email to say have a great time to your email when we got back to say I hope you had a great time. Well thanks to you we did. I am now truly hooked on skiing and without doubt you will be hearing from us when we next decide to go. I would not hesitate to recommend France-skiing to anybody who is looking to book a ski holiday. A first class service from start to finish.